Banks are using big data to help them give their customers a better experience, reports PYMNTS. 

We’re a long way from knowing what permanent changes the COVID-19 pandemic will have wrought in terms of physical attendance at events, live retail experiences, dining out – and even going to the bank. It’s a time of transformation in every industry on earth, and virtually no one saw it coming. Some verticals will thin, some operations will perish. It’s a total shock